Privacy Policy

How we collect, use, and protect your personal information

Last updated: 23 October 2025

1. Introduction

Immortal by Nige ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

Immortal by Nige is the data controller responsible for your personal information. For any questions about this Privacy Policy or our data practices, please contact us through our contact page.

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Submit a contact form
  • Post a guest book entry or product review
  • Sign a model release form

This information may include:

  • Name and contact details (email address, phone number, postal address)
  • Billing and shipping information
  • Payment information (processed securely by our payment provider)
  • Account credentials (username and password)
  • Communications and correspondence with us
  • Photos and images (if you participate in photo sessions)
  • Any other information you choose to provide

3.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and usage:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Referral source and pages visited
  • Date and time of visits
  • Device information

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Track your activity to deliver relevant advertisements

For more information about cookies and your choices, please see our cookie banner and settings.

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Delivery

  • Process and fulfill your orders
  • Provide customer support
  • Manage your account
  • Deliver digital products and ship physical products
  • Process payments and prevent fraud

4.2 Communication

  • Send order confirmations and shipping updates
  • Respond to your inquiries and requests
  • Send marketing communications (with your consent)
  • Notify you of changes to our services or policies

4.3 Improvement and Analytics

  • Analyze website usage and improve our services
  • Conduct research and statistical analysis
  • Personalize your experience
  • Develop new products and services

4.4 Legal Compliance

  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights and property
  • Prevent fraud and abuse

5. Legal Basis for Processing (GDPR)

We process your personal information based on the following legal grounds:

  • Contractual Necessity: To fulfill our contract with you when you make a purchase or use our services
  • Consent: When you have given us permission to process your data for specific purposes (e.g., marketing communications)
  • Legitimate Interests: To operate our business, improve our services, and protect against fraud
  • Legal Obligations: To comply with applicable laws and regulations

6. How We Share Your Information

We may share your personal information in the following circumstances:

6.1 Service Providers

We work with third-party service providers who help us operate our business and provide services to you. These include:

  • Payment processors (e.g., Stripe)
  • Hosting and infrastructure providers
  • Email service providers
  • Shipping and delivery companies
  • Analytics providers

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes
  • Requests from government authorities
  • Protection of our legal rights
  • Prevention of fraud or illegal activities

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

6.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Account information: Until you request deletion or your account is inactive for 5 years
  • Order information: 7 years for tax and accounting purposes
  • Marketing data: Until you unsubscribe or withdraw consent
  • Website analytics: Typically aggregated and anonymized after 26 months

9. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

9.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances.

9.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another controller.

9.6 Right to Object

You have the right to object to our processing of your personal information in certain circumstances, including for marketing purposes.

9.7 Right to Withdraw Consent

Where we rely on consent to process your information, you have the right to withdraw that consent at any time.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

To exercise any of these rights, please visit our GDPR page or contact us through our contact page.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

13. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of marketing emails at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us directly

Note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact page.

For data protection inquiries specifically, you can also visit our GDPR page to exercise your rights or submit a data request.